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Questions to Ask Your Flooring Retailer

Choosing where to purchase new flooring is important, you want to be able to deal with a professional company, if you run into any issues after you buy, it is important to be able to contact a concerned customer service team. It is difficult to find a company which guarantees a perfect experience, but you can take some measures to ensure you find a genuine organisation.

Here are some important questions to ask your flooring retailers before buying.

How long have you been established for?

Although it doesn’t guarantee that you’ll find a high-quality flooring retailer, years of trading in the industry usually equates to top-quality service and knowledge. A company who has been operating for several years in the local community are well-known throughout the locality, and if they are still doing business up to this point, you can be assured they’re providing a first-rate service. If they weren’t, they’d quickly lose customers to their competitors.

Is that quote inclusive of all services?

If you’ve picked out flooring for installation in your home, make sure you know exactly what you are paying for. If they’ve quoted you on a purchase and installation package, make sure it includes everything and there are no hidden costs such as delivery. When dealing with flooring stores in Melbourne, don’t forget to ask questions such as:

  • Do you charge extra to relocate furniture?
  • Will you take away my old carpet for free?
  • Does the installation include padding and other services?
  • Do you provide a free estimate or is there an associated charge?

What are the terms of the warranty?

It is important to know the details of your warranty to ensure you maintain each requirement, if yourflooring suffers any kind of damage you’ll want to know if it will be fixed or replaced free of charge, or will there be additional fees depending on the warranty.

Can you send a professional flooring specialist out to my home?

Before you install any type of flooring in your home, you’ll need to take measurements, if you have no idea how to measure for laminate flooring or carpet, it is best to contact the company and ask if they can send out an estimator to help you measure your room. They may also be able to help you with choosing designs, styles and trends.

How long will everything take?

If you decide to install new carpet in your home, you’ll want to know how long it will take until the project is complete, ask the flooring company to give you an estimated time frame, most professional organisations can have flooring work done in less than 48 hours, depending on the type of material they lay.

When it comes to purchasing any household items which require fitting, it is important to deal with a professionally run organisation, that way if you run into problems after installation, at least you know they’ll do their utmost to fix it. Ask as many questions as you feel are relevant and only deal with a first-rate flooring store.

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